ITIL Service Management solutions include a range of incident-management, problem-management, and application change capabilities – all of which provide mechanisms to track, monitor, and manage function-specific activities. For example, you can monitor how specific incidents are automatically managed beginning with the initial report/ticket, which includes automatic escalation if production changes are needed to resolve the issue. Likewise, you can track and manage problem management activities and have the ability to execute root-cause analyses for escalated or recurring problems.
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ResultsPositive to present at HP Software Universe
> ResultsPositive Presents Customer Case Studies ... (view)
ResultsPositive announced as the 2010 HP PPM Implementati...