Services

• IT Governance
• Project & Portfolio Management
• Application Lifecycle Management
• Project Management
• Training
• PPM Product Services

ResultsPositive's PPM support services free up organizations to focus on their core business activities while reducing the total cost of PPM product ownership.

We provide experienced PPM product configuration and support professionals that streamline the provision of PPM production administration, configuration, and support services. The end result is that our customers are able to reduce and control their product support costs through our service and capacity based support offerings:

PPM Configuration Support Services – provision of experienced PPM support engineers to maintain and enhance your PPM solutions. ResultsPositive’s configuration support services include the delivery of PPM Product Administration, Application Support, and Enhancement services.

Request Management – provision of service desk services in tracking, responding, and resolving customer support requests.

Product Administration – provision of product and user administration activities ranging from product performance monitoring to user and security administration.

Application Support – provision of application and solution updates and changes to address minor configuration support issues. 

Minor Enhancements – provision of services to develop, test, and deploy minor PPM configuration enhancements such as lifecycle processes, forms, and customized reports, dashboards, and portlets.

PPM Product Maintenance & Support – provision of certified product maintenance and support services authorized by our PPM Product Business Partner. ResultsPositive provides the best alternative to direct product maintenance and support through access to our on-shore senior PPM specialists. Our PPM product specialists aren’t just call takers, they actually provide complete lifecycle services from receiving and responding to customer support calls to the provision of PPM Configuration support services highlighted above. This level of expertise provides customers with increased first call resolution and recommended configuration suggestions as needed.

Don’t wait to accelerate your business and project performance, contact your local ResultsPositive representative today!